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On Going
Support
To gain the greatest benefit from your business solution you deserve
access to experienced, courteous professionals who are available during
your business hours to give you fast, accurate answers to your
day-to-day questions.
RMI’s Help Desk team, located in Avon, CT,
is professionally trained, each with college level degrees, Help Desk
Institute (HDI) certification, and Microsoft Certifications so that
you are always working with someone you can trust. RMI’s Help desk team
is available Monday through Friday from 8 am to 8 pm ET.
Great
people are only half the equation. RMI provides its clients with a
Service Level Agreement, our performance commitment to you on the
services we provide. We continually monitor and measure our services,
and report the results monthly. On average, RMI answers 89% of our
incoming calls live and our 4-year grade point average earned on our
support survey’s is 3.82 out of a 4.0.
RMI offers 24/7 On Line
Support, packed with insightful training documentation, videos, and a
searchable knowledgebase to help you find just what you’re looking for.
Our Cloud Customers enjoy On Going support as one of the many
benefits included in our ADVANTAGE Solution.
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